Go to Article
Excerpt from www.futurity.org
The study, which included more than 620 lodging and food service employees, found that “robot-phobia”—specifically the fear that robots and technology will take human jobs—increased workers’ job insecurity and stress, leading to greater intentions to leave their jobs.
The impact was more pronounced with employees who had real experience working with robotic technology. It also affected managers in addition to frontline workers.
The findings are published in the International Journal of Contemporary Hospitality Management.